{"id":65893,"date":"2024-07-15T14:42:09","date_gmt":"2024-07-15T13:42:09","guid":{"rendered":"https:\/\/aicongress.barcelona\/susana-gimenez-caixabanktech\/"},"modified":"2024-07-16T10:13:52","modified_gmt":"2024-07-16T09:13:52","slug":"susana-gimenez-caixabanktech","status":"publish","type":"post","link":"https:\/\/aicongress.barcelona\/en\/susana-gimenez-caixabanktech\/","title":{"rendered":"10.15h a 10.45h <br>Susana Gimenez, CoE IA Technical Solutions, CaixaBank Tech"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row css=&#8221;.vc_custom_1681910300131{padding-bottom: 30px !important;}&#8221;][vc_column]<div id=\"ultimate-heading-91136a84570d5e747\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-91136a84570d5e747 uvc-2461  uvc-heading-default-font-sizes\" data-hspacer=\"line_only\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-91136a84570d5e747 h2'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h2 style=\"--font-weight:theme;color:#4383ce;\">Improving Customer Experience and Service Quality with Generative AI<\/h2><\/div><div class=\"uvc-heading-spacer line_only\" style=\"topheight:1px;\"><span class=\"uvc-headings-line\" style=\"border-style:solid;border-bottom-width:1px;border-color:#4383ce;width:100px;\"><\/span><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-91136a84570d5e747 .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"font-weight:normal;\"><\/p>\n<h3><strong>9 October 2024 | 10.15h to 10.45h<\/strong><\/h3>\n<p><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; bg_type=&#8221;bg_color&#8221; bg_color_value=&#8221;#ededed&#8221; css=&#8221;.vc_custom_1684397883242{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h5>How can Generative AI transform the banking environment? Are we facing one of the most relevant technological changes ever? How will it improve the day-to-day life of our customers and employees?<br \/>\nIn this session, some experiences will be shared on how institutions must adapt to these extremely rapid changes, which will improve important aspects such as user experience, while optimising the bank&#8217;s relevant processes. All this, without losing sight of the obligations dictated by supervisors and current regulations.<br \/>\nInnovation vs. security&#8217;, reduction of time-to-market in project development, &#8216;change management&#8217;&#8230; these are some of the challenges that companies must face if they want to be at the forefront in the use of generative AI.<\/h5>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1684329865705{padding-top: 40px !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;65889&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][vc_empty_space][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong><a href=\"https:\/\/www.caixabanktech.com\/ca\/pagina-dinici\/\">www.caixabanktech.com\u00a0<\/a><\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;3\/4&#8243;]<div id=\"ultimate-heading-31326a84570d5e813\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-31326a84570d5e813 uvc-2407  uvc-heading-default-font-sizes\" data-hspacer=\"line_only\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-31326a84570d5e813 h2'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h2 style=\"--font-weight:theme;\">Susana Gimenez<\/h2><\/div><div class=\"uvc-heading-spacer line_only\" style=\"topheight:1px;\"><span class=\"uvc-headings-line\" style=\"border-style:solid;border-bottom-width:1px;border-color:#4383ce;width:100px;\"><\/span><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-31326a84570d5e813 .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"font-weight:normal;\"><\/p>\n<h3>CoE IA Technical Solutions, CaixaBank Tech<\/h3>\n<h3><\/h3>\n<p><\/div><\/div>[vc_column_text css=&#8221;&#8221;]Susana Gim\u00e9nez holds a degree in<br \/>\nAlmost 10 years ago, she joined CaixaBank where she participated in large-scale projects within the AI &amp; Analytics department, which led her to be a finalist in the Club CDO Awards 2019, in the category &#8216;Best Big Data Strategy&#8217;, with the project<br \/>\n&#8216;Optimisation of risk analysis for the Money Laundering and Terrorist Financing Prevention Unit&#8217;.<br \/>\nFrom there, he focused his career in the field of Artificial Intelligence: virtual assistants, automation of banking processes, &#8230;, until Generative AI arrived.<br \/>\nCurrently, he is Technical Solutions within the CaixabankTech AI Centre of Excellence and actively participates in the Generative AI programme of the CaixaBank Group, with a cross vision of the different projects that are being carried out. This programme aims to extend and promote the use of this technology in the organisation, ensuring its scalability and impact.<\/p>\n<div class=\"aVla3\">\n<div class=\"\">\n<div class=\"GjFKx isFirstCard\" tabindex=\"-1\">\n<div class=\"jmmB7 Ts94W allowTextSelection\">\n<div class=\"c7KoH\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Per qu\u00e8 la IA \u00e9s rellevant avui en dia? En la seva pon\u00e8ncia, la Keynote Speaker Inma Mart\u00ednez, parlar\u00e0 sobre IA responsable, governan\u00e7a de dades, el futur del treball i la innovaci\u00f3 i comercialitzaci\u00f3 de la IA en negocis i en la ind\u00fastria.<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[522],"tags":[],"class_list":["post-65893","post","type-post","status-publish","format-standard","hentry","category-uncategorized","category-522","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>10.15h a 10.45h Susana Gimenez, CoE IA Technical Solutions, CaixaBank Tech - AI Congress<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aicongress.barcelona\/en\/susana-gimenez-caixabanktech\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10.15h a 10.45h Susana Gimenez, CoE IA Technical Solutions, CaixaBank Tech - AI Congress\" \/>\n<meta property=\"og:description\" content=\"Per qu\u00e8 la IA \u00e9s rellevant avui en dia? 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