{"id":65884,"date":"2024-07-15T14:42:09","date_gmt":"2024-07-15T13:42:09","guid":{"rendered":"https:\/\/aicongress.barcelona\/susana-gimenez-caixabanktech\/"},"modified":"2024-07-16T10:13:28","modified_gmt":"2024-07-16T09:13:28","slug":"susana-gimenez-caixabanktech","status":"publish","type":"post","link":"https:\/\/aicongress.barcelona\/es\/susana-gimenez-caixabanktech\/","title":{"rendered":"10.15h a 10.45h
Susana Gimenez, Technical Solutions del CoE IA, CaixaBank Tech"},"content":{"rendered":"

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Mejorando la Experiencia del Cliente y la Calidad del Servicio con IA Generativa<\/h2><\/div>
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9 octubre 2024 | 10.15h a 10.45h<\/strong><\/h3>\n

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\u00bfC\u00f3mo puede transformar la IA Generativa al entorno bancario? \u00bfEstamos frente a uno de los cambios tecnol\u00f3gicos m\u00e1s relevantes sucedidos hasta ahora? \u00bfC\u00f3mo mejorar\u00e1 el d\u00eda a d\u00eda de nuestros clientes y empleados?
\nEn esta sesi\u00f3n, se compartir\u00e1n algunas experiencias sobre c\u00f3mo las entidades deben adaptarse a estos cambios tan sumamente r\u00e1pidos, que mejorar\u00e1n aspectos tan importantes como la experiencia de usuario, a la vez que optimizar\u00e1n los procesos relevantes del banco. Todo esto, sin perder de vista las obligaciones dictadas por los supervisores y por la normativa vigente.
\n\u2018Innovaci\u00f3n vs seguridad\u2019, reducci\u00f3n del \u2018time-to-market\u2019 en el desarrollo de proyectos, \u2018Gesti\u00f3n del cambio\u2019\u2026 esto son algunos retos al que las empresas deben enfrentarse si quieren estar a la vanguardia en el uso de la IA generativa.<\/h5>\n

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www.caixabanktech.com\u00a0<\/a><\/strong><\/p>\n

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Susana Gimenez<\/h2><\/div>
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Technical Solutions del CoE IA, CaixaBank Tech<\/h3>\n

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<\/div><\/div>[vc_column_text css=\u00bb\u00bb]Susana Gim\u00e9nez, licenciada en Ciencias F\u00edsicas por la Universitat Aut\u00f2noma de Barcelona (UAB) cuenta con una larga experiencia en el mundo de la consultor\u00eda en Sistemas de la Informaci\u00f3n.
\nHace casi 10 a\u00f1os, se incorpor\u00f3 a CaixaBank donde particip\u00f3 en proyectos de gran envergadura dentro departamento de IA & Analytics, que le llevaron a ser finalista en los Premios Club CDO 2019, por la categor\u00eda ‘Mejor estrategia de Big Data’, con el proyecto \u2018Optimizaci\u00f3n del an\u00e1lisis de riesgos para la Unidad de Prevenci\u00f3n de Blanqueo de Capitales y Financiaci\u00f3n del Terrorismo\u2019.
\nA partir de ah\u00ed, centr\u00f3 su carrera en el \u00e1mbito de la Inteligencia Artificial: asistentes virtuales, automatizaci\u00f3n de procesos bancarios, \u2026, hasta que lleg\u00f3 la IA Generativa.
\nActualmente, es Technical Solutions dentro del Centro de Excelencia de IA de CaixabankTech y participa activamente en el programa de IA Generativa del Grupo CaixaBank, con una visi\u00f3n cross de los diferentes proyectos que se est\u00e1n realizando. Este programa tiene como objetivo extender y potenciar el uso de esta tecnolog\u00eda en la organizaci\u00f3n, asegurando su escalabilidad e impacto.<\/p>\n

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Per qu\u00e8 la IA \u00e9s rellevant avui en dia? En la seva pon\u00e8ncia, la Keynote Speaker Inma Mart\u00ednez, parlar\u00e0 sobre IA responsable, governan\u00e7a de dades, el futur del treball i la innovaci\u00f3 i comercialitzaci\u00f3 de la IA en negocis i en la ind\u00fastria.<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[523],"tags":[],"class_list":["post-65884","post","type-post","status-publish","format-standard","hentry","category-sin-categorizar","category-523","description-off"],"yoast_head":"\n10.15h a 10.45h Susana Gimenez, Technical Solutions del CoE IA, CaixaBank Tech - AI Congress<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aicongress.barcelona\/es\/susana-gimenez-caixabanktech\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10.15h a 10.45h Susana Gimenez, Technical Solutions del CoE IA, CaixaBank Tech - AI Congress\" \/>\n<meta property=\"og:description\" content=\"Per qu\u00e8 la IA \u00e9s rellevant avui en dia? 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